Location: Tokyo
Contract Type: Permanent
Salary: ¥14,000,000 – ¥16,000,000 per annum
A multinational technology solutions company is looking for a Program Manager. The selected candidate will lead the end-to-end ServiceNow lifecycle, collaborate with stakeholders, and deliver technical and functional solutions to meet business needs. This is a hybrid setup role.
Responsibilities:
- Act as the primary representative of business requirements within IT and delivery teams
- Collaborate with business users, developers, solution architects, and customers to capture, analyse, and validate business processes and functional needs
- Drive the full lifecycle of ServiceNow implementation from requirement gathering to deployment and post-go-live support
- Serve as SME for delivered functionality and provide L3 support insights to production teams
- Proactively manage project risks, escalate issues, and execute mitigation plans with Product Owners
- Create and deliver documentation, including End User Training, Key User Training, and support knowledge base articles
- Collaborate with regional customer transition teams and pre-sales architects to translate deal pipelines into implementation roadmaps
- Partner with Technical Solution Architects to validate deal scope, technical feasibility, and budget alignment
- Develop and maintain project governance artefacts such as milestone plans, RACI, stakeholder communication plans, and risk registers
- Ensure alignment with ITIL v3/4-based Service Delivery processes and coordinate
Requirements:
- More than 8 years of experience in project/program management, business analysis, or solution delivery roles within IT services
- Practical experience delivering ServiceNow projects or similar ITSM/ITOM transformation programs
- Experience in project lifecycle management, change management, and stakeholder management
- Prior work experience with cross-regional teams and Japanese clients
- Strong working knowledge of ITIL v3/v4 frameworks
- Proficient in preparing BRDs, FRDs, user stories, and training materials
- Familiarity & certification with ServiceNow modules like ITSM, CSM, or ITOM
- Fluent level Japanese and English
Benefits:
- Hybrid work model (3 onsite, 2 remote days per week)
- Social insurance, including pension, health, unemployment, and workers’ accident compensation
- Defined-contribution pension and property accumulation savings
- Employee group life insurance
About the Company:
Recognised for pioneering technology solutions, this global leader delivers innovative products and services that empower businesses and individuals to achieve more. With a commitment to cutting-edge research, career growth, and a collaborative work environment, it offers exciting opportunities for job hunters seeking dynamic roles in tech and innovation.