Location: Osaka, Osaka, Japan
Work Type: Full Time / Experienced (Non-Manager)
Salary: ¥250,000 / Month
Requirements
- English: Business level (preferred)
- Japanese: Business level (preferred)
- Polish: Native level
- Must currently reside in Japan
- Visa sponsorship available
Description
The Polish-language version of ZenMarket has been steadily growing since its launch in 2023. As our customer base expands, so does the number of online inquiries — and we’re now looking for additional support.
If you enjoy connecting with people through technology, love Japanese culture, and want to make the most of your language skills, join our international customer support team and discover the fascinating products people are buying from Japan.
＜Main Duties＞
・Handling multilingual customer inquiries (only via chat)
・Cooperation and reporting with other teams when handling complaints.
・Management of remote operators (part-time staff).
・Other related duties (e.g., translation).
＜Who We Are Looking For＞
【Must-Have Skills】
・Native Polish
・Business level Japanese (JLPT N2 or better) *Test not required
・Business level English (TOEIC 800 or above) *Test not required
【Preferred Skills】
・Language skills other than Polish, Japanese and English.
・Experience in the cross-border e-commerce industry or customer support.
・Translation experience
・Basic HTML knowledge.
・Additional language skills.
【Personality】
・Proactive Thinking & Action: Individuals who can handle tasks quickly and independently, possess excellent communication skills, and have prior experience working in an office environment.
・Team Player: Individuals comfortable working with a global team of over 20 members and prefer a teamwork approach to achieve goals.
・IT Knowledge: Individuals who are comfortable working on a computer for long periods during their daily work, with enthusiasm to learn new tools and software for work.
・Global-minded: Candidates who can embrace working within a diverse workplace with members of different ages, nationalities, cultures, and work perspectives.
【Position】
Polish Language Customer Support
【Department】
Operations department
Customer support section（Section leader: 1, Vice section leader: 1, Team leaders: 5, Staff: 20）
【Contract Type】
Permanent employee (full time)
【Working Hours】
・Shift schedule: rotational, with Sundays always off. Schedules are provided monthly.
Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break)
・Flextime available: start work anytime between 7:00 AM – 10:00 PM, with up to 2 hours of break time per day.
*Standard working hours apply during the initial training period (approx. 2 months).
【Work Location】
Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan
*On-site
【Access】
Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins
【Salary】
・250,000~Monthly (Based on previous experience and ability)
・Bonus: Twice a year (June and December)
・Salary Evaluation: Once a year
・3 Month probationary period (Salary same as above)
【Other Allowances】
・Overtime (paid by minute)
・Transportation allowance (up to ¥30,000/month
【Days Off & Vacation Leave】
・5-day workweek (Shift Schedule)
・New Year holiday (4 days)
・Paid leave (26 days in year 1)
・Congratulatory and condolence leave
・Maternity/paternity leave
・Child care leave
・Personal day leave
*Work is required on national holidays, excluding the New Year holiday.
【Benefits】
・Complete social insurance (workers’ compensation, employment, health, welfare pension)
・Business casual dress code (no suit required)
・Training system (job-specific, level-specific training)
・Japanese/English lessons
・In-house club activities (karaoke, day camp, etc.)
・Monthly company events
・Free tea and coffee