Location: Tokyo
Contract Type: Permanent
Salary: ¥6,000,000 – ¥10,000,000 per annum
A renowned automation machinery manufacturer is looking for a Quality Manager. The selected candidate will drive customer satisfaction by managing complaints, analysing issues, and leading quality improvement initiatives.
Responsibilities:
- Ensure processes operate reliably to address customer complaints quickly
- Escalate issues to appropriate teams and support collaborative resolution
- Analyse customer issues and initiate projects to prevent recurrence
- Collaborate with internal teams to contain and correct quality problems
- Lead execution of containment actions for known issues
- Monitor process performance to support continuous improvement
Requirements:
- Bachelor’s degree or above in an engineering discipline
- More than 5 years of experience in industrial electric components production
- More than 5 years of experience in design or quality assurance of factory automation products and offers such as IPC, HMI panel, cable, etc.
- More than 5 years of experience to deal with quality issues with customers and a proven record on solving critical quality issues
- Experience in building and operating quality management systems at overseas sites
- Prior experience in launching and managing production operations at a European factory for a Japanese company
- Knowledge of facility requirements, industry best practices, customer characteristics, and product/process quality requirements
- Understanding of electrical components, equipment, and processes to effectively manage product and service quality
- Familiarity with component production and factory automation systems and standards
- Professional level Japanese
Preferred requirements:
- Chartered Engineer status, a mechanical and/or electrical engineering degree
About the Company:
Headquartered in Europe, this multinational company develops and manufactures automation solutions for a range of sectors, primarily the industrial and banking areas.